Refund policy

We offer a 14-day right of return on all our products. If for any reason you are not satisfied with your purchase, please contact us and we will handle your return as quickly as possible. As a general rule, we do not pay for return shipping.

If a product is faulty or defective, we will of course help you resolve the problem. Contact us and we will work to replace the product or offer a suitable solution.

14-day return policy

You have 14 days from the day you receive your item to contact us about a return.

To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, contact us at kontakt@greengoing.dk or +45 55 66 61 61. Returns must be sent to: GreenGoing ApS, P.O. Pedersens Vej 14a, 8200 Aarhus N, Denmark.

If you return an item, you are responsible for the return shipping cost and for packing the item securely so it is not damaged in transit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with questions about returns at kontakt@greengoing.dk.

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so we can assess the problem and put it right.

Certain items cannot be returned, such as perishable goods, custom-made products (such as special orders or personalised items) and personal care products. We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns of used gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that it can take some time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at kontakt@greengoing.dk.

Uncollected parcels

If a parcel is not collected and is returned to us, it is not treated as an exercise of the right of withdrawal. We deduct our actual return shipping costs and any free shipping granted on the order from the refund.